Policies

It is important to be considerate of other clients’ scheduled appointments and arrive on time or your appointment may be rescheduled or shortened, incurring the full-service charge! We have the right to reschedule or refuse services on late arrivals of more than 10minutes if it is going to affect the next client’s scheduled service time. 

All refill appointments must be scheduled within the proper number of days. Any appointments made after the number of days that are indicated down below will be considered the following week’s refill. No exceptions!

1 Week Refill: 4-7 days after the first appointment

2 Week Refill: 8-14days after the first appointment

3 Week Refill: 15-21 days after the first appointment

New Set: 22 days after the first appointment

A minimum of 24 hours' notice must be given to reschedule or cancel the appointment. Not showing up for your appointment or not giving 24hour’s notice will result in a cancellation fee of 50% of the full-service charge. Please, plan ahead. Thank you.

We do not offer a refund on services that are fully completed. If you are not happy with our services, please email us and we will resolve it at NO COST within 4days after your initial service. Just let us know and we will make it right.

We understand, that in rare cases as part of the procedure eye irritation and discomfort could occur. If you experience any discomfort or excessive fallouts, please email us 2-4photos within 48hours of your initial appointment and we will resolve any issues at NO COST within 4days after your initial service.

If you do not inform any occurred issues to the Burte Lash Customer Service within 48 hours and if you do not show up to the appointment to receive the “4-Day-Free-Fix” service, you will need to pay the full amount of service charge that is needed to fix the issue.

If you have existing eyelash extensions from another salon, and you prefer to not pay for the removal fee, you will be ineligible to receive “4-Day-Free-Fix”, if any issue occurs. Burte Lash will not be liable for any allergic reactions, or excessive fall out or other issues that may occur.

In the event that you would like to exchange or upgrade your package to another service, we will credit the remaining value of your current package to your new package or service. If there is a balance owed, you will be asked to pay the remaining balance at the time of exchange or upgrade. If there is a credit owed, we will credit it towards your next services with us. However, all package sales are final. No refunds! You are not allowed to transfer your package to another customer! It must be used by you solely!

All gift certificates must be redeemed before their expiration date. No extensions or courtesies will be given. You are fully responsible of the expiration date!

Please, note that service charges do not include gratuity. We suggest you bring some cash for your technician.